Box Office Supervisors

About the Organisation

Edinburgh Science Foundation is an educational charity that inspires people of all ages and backgrounds around the world to experience the wonder of science and technology. Best known for Edinburgh’s annual Science Festival – the world’s first science festival and still one of the world’s largest – and for our Learning programmes that sees Generation Science tour Scotland and bring science to life in classrooms throughout the year and promotes STEM careers to teens through initiatives such as Careers Hive. An increasing worldwide element shares our content, passion and expertise more widely through an extensive portfolio of international projects.

About the Role

This role is crucial in ensuring a smooth ticketing experience for our diverse range of events, providing outstanding customer service, and efficiently managing financial transactions.

You will be responsible for leading the box office team, overseeing operations during both pre-festival and festival periods, and ensuring effective management of booking lines and in-person sales and managing all customer ticketing enquiries from the website. You'll collaborate with the Marketing and Communications Manager to implement and maintain our ticketing system, address customer service concerns, and oversee the box office sales team (approximately 4 people).

About You

• You are a dynamic individual with proven experience in customer service and team supervision.
• Proficient in Microsoft Office, especially Excel, with excellent communication skills .
• Experience in ticketing operations is essential, ideally in a Festival or live events environment.
• Experience of using Spektrix software is highly desirable. 

This role has normal working hours but will require flexibility during the festival run in and live period, including some weekend working and unsocial hours.

How to Apply

• Download: the full job description HERE
• Apply: via the dedicated jobs portal HERE
• Deadline: 11.59pm on Sunday 01 December
• Interviews: will be held  on 11/12 December

At Edinburgh Science we welcome applications from all backgrounds because we believe that bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results.